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Returns & Refunds

Returns

We hope that you are delighted with your purchases, however, if for any reason you wish to return any item, you must do so within 14 days of receipt of your items. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags if it had them. You’ll also need the receipt or proof of purchase. 

It is recommended that you return your items via recorded delivery as we cannot accept responsibility for any items items lost in transit. Customer pays for postage and packing.
Please email: info@hoolakids.co.uk with details of your name and order number and the item(s) you are returning. We will respond with all information about returning your item(s)  

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged (beyond as described) or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items:
Unfortunately, we cannot accept returns on sale items.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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